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Easy Way to Report Vehicle Defects

The National Highway Traffic and Safety Administration’s (NHTSA) Office of Defects Investigation (ODI) regularly encourages consumers and auto repair professionals to report potential vehicle safety defects. At their site is a vehicle defects reporting form – the Vehicle Owner Questionnaire (VOQ) – that you can use to notify ODI of potential safety concerns. You can submit your online complaint using the form at the National Highway Traffic and Safety Administration’s website.

What information should be included when filling out the complaint form?

  • A clear, detailed description of how the vehicle failed to perform.
  • Mileage and major maintenance history.
  • Vehicle Identification Number (VIN).
  • If available, information about what the motorist was doing at the time of the incident and how the vehicle responded.
  • What steps have been taken to isolate the problem, and any corroborating evidence they have (backed by an automotive technician’s technical assessment) about the vehicle’s malfunction.

What should NOT be included when filling out the complaint form?

  • More than one problem on the same form.
  • Multiple reports from different individuals about the same problem.

Avoid expressing personal feelings or anger about the incident.

Enjoy your motoring,

Camille

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