A Direct Repair Program (DRP) is an agreement – akin to the “preferred provider agreement” your doctor may have with your health insurer – between an insurance company and body shops. One of the primary goals is reducing costs associated with claims. There are as many differences in DRPs as there are insurers. Insurers offer some auto body shops a DRP agreement in order to consolidate the insurer’s claim management efforts, and then encourage their customers to have repairs made at these selected shops. In Portland, for example, there may only be a handful of shops on the DRP for any particular insurance company.
There can be pros and cons involved with DRPs for you (and for shops). As with any buying decision, we encourage you do some research and only choose a body shop that you are comfortable with, one that you feel will explain your options and work for you, and most importantly, one you can trust.
A body shop that has integrity will do right by you, will work to maintain a stellar reputation, and will honor its warranty if needed, whether or not they participate in an insurer's DRP. Whether a shop participates in an insurer DRP should not be the only way you choose a shop, because it’s not necessarily an indication of whether or not that business is ethical and qualified.
We have hand-picked a few insurance direct repair programs (DRPs) in which we participate. These programs are ones that focus on making the process more convenient for you rather than just pushing for the “cheapest" repair. We do not compromise repair and safety procedures in order to participate in an insurer’s program.